COMMUNICATION | What is the difference between substance and relationship goals in negotiation?

What is the difference between substance and relationship goals in negotiation?

COMMUNICATION | How do tendencies toward assertiveness and cooperativeness in conflict management result in win-lose, lose-lose, and win-win outcomes?

How do tendencies toward assertiveness and cooperativeness in conflict management result in win-lose, lose-lose, and win-win outcomes?

COMMUNICATION | Explain the relationship between conflict intensity and performance.

Explain the relationship between conflict intensity and performance.

COMMUNICATION | Describe how a manager would behave as an active listener when communicating with subordinates.

Describe how a manager would behave as an active listener when communicating with subordinates.

COMMUNICATION | Effective System of Upward Communication

After being promoted to store manager for a new branch of a large department store chain, Kathryn was concerned about communication in the store. Six department heads reported directly to her, and 50 full-time and part-time sales associates reported to them. 

Given this structure, Kathryn worried about staying informed about all store operations, not just those coming to her attention as senior manager. 

What steps might Kathryn take to establish and maintain an effective system of upward communication in this store?

TEAMWORK | What makes a self-managing team different from a traditional work team?

What makes a self-managing team different from a traditional work team?

TEAMWORK | How would a manager know that a team is suffering from groupthink (give two symptoms), and what could the manager do about it (give two responses)?

How would a manager know that a team is suffering from groupthink (give two symptoms), and what could the manager do about it (give two responses)?

TEAMWORK | What is the relationship among a team's cohesiveness, performance norms, and performance results?

What is the relationship among a team's cohesiveness, performance norms, and performance results?

TEAMWORK | How can a manager improve team effectiveness by modifying inputs?

How can a manager improve team effectiveness by modifying inputs?

TEAMWORK | Case Study

Marcos Martinez has just been appointed manager of a production team operating the 11 pm to 7 am shift in a large manufacturing firm. An experienced manager, Marcos is pleased that the team members really like and get along well with one another, but they also appear to be restricting their task outputs to the minimum acceptable levels. What could Marcos do to improve things in this situation, and why should he do them?

MOTIVATION | Why might an employer not want to offer employees the option of a compressed workweek schedule?

Why might an employer not want to offer employees the option of a compressed workweek schedule?

MOTIVATION | What is the common ground in Maslow's, Alderfer's, and McClelland's views of human needs?

What is the common ground in Maslow's, Alderfer's, and McClelland's views of human needs?

MOTIVATION | Why is participation important to goal-setting theory?

Why is participation important to goal-setting theory?

MOTIVATION | High Need for Achievement

What preferences does a person with a high need for achievement bring to the workplace?

MOTIVATION | Power of Goal Setting & Positive Reinforcement

How can a manager combine the powers of goal setting and positive reinforcement to create a highly motivational work environment for workers with high needs for achievement?

HRM | Mentoring - On The Job Training

How does mentoring work as a form of on-the-job training?

HRM | BARS - Graphic Rating Scale in performance appraisals

Why is a BARS potentially superior to a graphic rating scale for use in performance appraisals?

HRM | Orientation of HRM process

Why is orientation an important part of the human resource management process?

HRM | Advantage of Internal & External Recruitment

What are the different advantages of internal and external recruitment?

HRM | Problem in the Office

Sy Smith is not doing well in his job. The problems began to appear shortly after Sy's job was changed from a manual to a computer-based operation.    He has tried hard but is just not doing well in learning to use the computer; as a result, he is having difficulty meeting performance expectations.    As a 55-year-old employee with over 30 years with the company, Sy is both popular and influential among his work peers. Along with his performance problems, you have also noticed that Sy seems to be developing a more negative attitude toward his job.    As Sy's manager, what options would you consider in terms of dealing with the issue of his retention in the job and in the company? What would you do, and why?

CONTROL | Balanced Scorecard

What four questions could be used to organize the presentation of an up-to-the-moment balanced scorecard in the executive dashboard for a small business?

CONTROL | McGregor Theory X & Y

How does Douglas McGregor's Theory Y relate to the concept of internal control?

CONTROL | Feedword Control

How might feedforward control be used by the owner/manager of a local bookstore?

CONTROL | 4 Steps in Controlling Process

List the four steps in the controlling process and give examples of each.

CONTROL | Project Manager - 5 Major Activities

Assume that you are given the job of project manager for building a new student center on your campus. 

List just five of the major activities that need to be accomplished to complete the new building in two years. 

Draw an AON network diagram that links the activities together in required event scheduling and sequencing. 

Make an estimate for the time required for each sequence to be completed and identify the critical path.